Privacy Policy
Privacy Policy
Last updated: December 6 2025
Grateful Thread LLC (“we”, “our”, “us”) operates the website gratefulthread.shop.
We are committed to protecting your privacy and personal information.
1. Information We Collect
We collect the following types of information when you use our website:
- Order information, including name, email, shipping address, and payment details.
- Uploaded artwork files and project notes you provide during the ordering process.
- Technical information, such as IP address and browser type (basic server logs only).
We do not currently use analytics tracking and do not run email marketing.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Contact you about your order
- Verify artwork printability
- Maintain internal records and legal compliance
3. Payments
Payments are processed securely through Stripe, which acts as its own data controller.
We never store full payment card details on our servers.
4. Third-Party Services
We use limited third-party services that may process your data:
- Stripe (payments)
- SiteGround (hosting and email)
- WordPress/WooCommerce (site platform)
- WPForms (contact form submissions, if used)
All services are required to maintain industry-standard security.
5. Artwork Files
Uploaded artwork is stored securely and used only for producing your order.
We do not share, reuse, or redistribute your artwork.
6. How Long We Keep Data
Order information and emails are retained as required for tax and business purposes.
Artwork files may be retained for future reorders unless you request deletion.
7. Your Rights
You may request:
- Access to your data
- Correction or deletion
- Withdrawal of consent
- Information about how your data is used
Contact: orders@gratefulthread.shop
8. Security
We use SSL encryption, secure hosting, and restricted access to protect your data.
9. Changes to This Policy
We may update this policy from time to time. Updates will be posted here.